Below is a brief description of this vacancy

This page outlines the vacancy and the key skills and responsibilities for the role.


Customer Service Officer (Part-time)

Feilding, New Zealand

Reference: 6787865

Are you a Customer Service superstar? Do you enjoy helping people?

The Manawatū District Council is looking for an enthusiastic and motivated person to help the Customer Services team provide a high quality, friendly service to all our customers.

You will enjoy interacting with customers over the phone or at reception and have strong computer skills with a high attention to detail.

This role offers a variety of tasks, and we are looking for someone who can multi-task, remain calm in difficult situations and who is a great team player.

To be successful in this role you will need:

  • A commitment to providing great customer service
  • Excellent listening and communication skills
  • Ability to work collaboratively
  • A desire to help others and contribute to the success of a larger team
  • Competent computer skills including Microsoft Word and Excel
  • An understanding/ interest in Local Government and the services we provide to our community

What we'll offer

  • An opportunity to continue to shape the Customer Service team for continual improvement in the services provided to our Community
  • A synergetic and supportive team working environment

This position involves working 8 hours every Friday, from 8:00am to 5:00pm, with additional opportunities to provide cover during staff leave periods.

The hourly rate range for this role is $27- $37 (Midpoint is $32). We also offer a range of staff benefits, including 5 weeks annual leave for all staff.

How to apply

Sound like you? Please click the ‘apply' button below. For a confidential discussion about the role, contact Linda Griffith, our Customer Services Manager on email linda.griffith@mdc.govt.nz

Applications Close: 03 Aug 2025

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How to Apply

Applying for any of our jobs is simple. We like to get as much information as we can before making a decision on who we would like to interview, so please set aside 10-15 minutes of your time to tell us about yourself. The process involves three steps:

  1. Find the position you are interested in

Using our website’s search feature, search by keyword or enter a job code if you have seen the position advertised.  Alternatively, you can view all our current job listings on our Vacancies page.

  1. Answer the questionnaire

This is up to 20 questions, which are designed to provide us with a little more information about you.  Answering these questions allows us to process your application more efficiently.

  1. Upload your CV

If you have a CV, you can upload it and your cover letter into our system by following a couple of simple steps.  If you don’t have a CV, it is worth spending some time preparing one before starting the application process.  Please ensure your file is no larger than 2MB.

What happens next?

We will send you an email confirming we have received your application.  Once the recruitment closes, our interview panel will then review all the applications.  If you are successful in being short-listed for an interview then a member of our friendly People and Culture team will contact you with your interview details including if there is any practical exercise involved with your interview.  If your application is not successful in getting an interview then you will receive an email from us advising you of this.

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